Helpdesk Engineer

  • Location
    Sheffield, South Yorkshire
  • Salary
    £ 15000 - £ 18000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

An excellent opportunity has arisen for an IT Helpdesk Engineer to join our clients award-winning team in Sheffield.

The successful candidate will have previous experience in an IT Helpdesk or support role, and will be able to comfortably and quickly diagnose and fix the majority of desktop issues.

Experience and familiarity with more advanced desktop skills, like troubleshooting start-up problems, investigating problems with Microsoft Office and other common client applications. Configuration and Administration of Active Directory would also be advantageous.

The ideal candidate will be someone who works hard, communicates well and is keen to learn.

You will be eager to develop your existing technical support skills, learn new ones and be confident communicating with clients by phone and email.

Providing award-winning IT support to clients, your key duties and responsibilities will include:

  • Working through assigned support tickets, taking ownership of issues to resolution or escalation

  • Managing technical requests, whilst prioritising and dealing with them effectively.

  • Having the ability to work to targets and meeting service level agreement.

  • Fixing issues whilst causing minimal disruption to the clients.

  • Setting NTFS file permissions

  • Investigating problems with Microsoft Office and other common client applications.

  • Setting up a firewall/router including port-forwarding

Person specification

  • Preferably have some knowledge of networking in terms of different types of internet connectivity

  • Possess an understanding of the basic principles of virtualisation.

  • Enthusiastic about delivering excellent customer service

  • Demonstrate a strong understanding of our clients values

  • Excellent time management skills

  • Be a team player

  • Follow the processes and procedures to ensure a good job every time

  • Having previous experience in the following technologies would also be advantageous; Networking (hardware and software) on Windows Server 2000-current, and SBS 2003-current, Windows Client Operating Systems (XP to 10), Mac OS X, Office 2003-current, Exchange 2003-current, Internet and email (including VPNs, DNS, IP, routers and firewalls), Wireless Networking, Backup Software.

Working hours are Monday to Friday: 09:00am - 17:30pm

The successful candidate will benefit from a great company culture and fun working atmosphere, excellent offices and location with superb amenities and plenty of free parking. There are also excellent opportunities to develop your skills with high quality internal and external training and Microsoft certification opportunities.

Adecco are an equal opportunities employer and are acting as an employment agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Emrean Kandola