HMPO Case Worker (AO) Liverpool PT

  • Location
    Liverpool, Merseyside
  • Job type
    Temporary contract
  • Industry
    Admin and Secretarial
  • External Reference
    JN-112021-218594
  • Category
    Office and Secretarial - Administrator

Grade : Admin Officer (AO) Salary: Temporary - £11.10 p/hr + 34 days holiday


Fixed Term Contract - £21,431


Have you ever been interested in working for the government, Adecco have the ideal role to get your foot in the door at Her Majesty Passport Office as well as having amazing benefits and 34 days holiday (inc BH)!


If you have amazing customer service /admin skills and excellent attention to detail and are looking for a change, have you thought about working as a Passport Officer


Tell me more I hear you say ………


Initially temping whilst going through training and live work and if you are successful, you will be considered for a Fixed Term Contract with HMPO for up to 22 months.


Amazing Benefits Initially temping you have access to Adecco's amazing Boost Benefits that include major retailer discounts as well as enrolment to a pension scheme and of course that 34 days holiday. Once you go onto the FTC you will also get the government benefits as well as;



  • Learning and development tailored to your role

  • An environment with flexible working options

  • A culture encouraging inclusion and diversity



  • A Civil Service pension


The Job as a Case worker you will provide amazing customer service to internal and external customers by responding to complaints, enquiries in by phone, email, and face to face. You will need to go gain a full understanding of the legislation, process and security around this (training given). On occasion the role may differ, and you may be asked to carry out other duties within the scope of the grade and within the limits of your skill, competence, and training.


The Hours - Evenings Monday to Friday 17.30 to 21.30pm


The Process If you feel like that this is the role for you, please apply and one of our recruiters will contact you to go through a screening process. Due to the nature of the work, you will need to go through security clearance that can take between 2- 6 weeks.


To be successful you will need to pass a screening process and will be able to answer yes to ALL the following questions:



  • Resided in the UK for the last 3 years 

  • Have a *current* British Passport or settlement status due to the sensitive nature of the work 

  • NI Number  

  • 2 x proof of addresses i.e. utility, bank letter/statement (all in UK) 



  • 5 years full history address with no gaps of more than 1 month 

  • 3 years solid reference history with no gaps of more than 1 month 











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

To speak to a recruitment expert please contact Kayleigh Nicol