Housing Application Officer

  • Location
    Greenford, Greater London
  • Salary
    £17.26/Hour
  • Category
    Public Sector - Housing
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-012020-113725

HOUSING APPLICATION OFFICER


EALING


£17.26 (PAYE) HOURLY RATE


3 MONTH ASSIGNMENT (POSSIBILITY OF BEING EXTENDED)


IMMEDIATE START



A HOUSING APPLICATION OFFICERS MAIN RESPONSIBILITIES:



  • Improve outcomes for residents by providing a customer orientated service in line with Council values and objectives.

  • Provide support to residents across a range of tenures throughout the lifetime of their tenancies/leases.

  • Maximise income collection through proactive management of arrears.

  • Proactively manage housing assets, anticipate the needs of residents and contribute to a safe neighbourhood.

  • Work as part of a team to deliver excellence, solve problems and deliver value for residents.

  • Provide support, advice and ownership of resident complaints, resolving where possible and coordinating where shared across services and departments.

  • Lead on projects and new ways of working, undertaking partnership work to improve resident outcomes.



A HOUSING APPLICATION OFFICER MUST HAVE:



  • Experience in dealing with residents.

  • Previous experience working in a housing environment.

  • Excellent customer care service.

  • Ability to work with IT software packages, e.g. Microsoft Word, Excel.



*Please apply online with your CV. Please note that only successfully shortlisted candidates will be contacted*











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Maisie Howell