Housing Assistant-Admin

  • Location
    London, Greater London
  • Salary
    £13.77/Hourly
  • Job type
    Temporary contract
  • Industry
    Consultancy
  • External Reference
    5501
  • Category
    Office and Secretarial - General Administration & Clerical

































Council



Local Authority



Job Title



Housing Assistant-Admin



Pay Rate



£13.77 an hour PAYE



Hours



35 an hours a Week



Duration



3 Month Contract



Location



Ealing



Description



PURPOSE OF ROLE:



To comply with Ealing Council' Code of Conduct, Equality & Diversity Policy and Health & Safety Policy *


To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person for Neighbourhood Housing teams.


* Provide support to residents across a range of tenures throughout the lifetime of their tenancies.


* To work in a performance-managed culture, to be responsible and accountable for delivering an excellent customer focused service and meeting service objectives


* To provide general office support as directed by the Neighbourhood Team Leaders.


* Work as part of a team to deliver excellence, solve problems and deliver value for residents.



KEY ACCOUNTABILITIES:


1) Be the first point of contact for housing services on reception, receiving enquiries from customers in person, by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately where possible


2) Develop and maintain a good working knowledge of housing services and procedures and ensure procedures are followed when dealing with customer enquiries and requests


3) Provide a strong customer focused service and deliver housing services to a diverse community in a professional and courteous manner


4) Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Neighbourhood Team Leader when necessary.














Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Rebecca Evans