Housing Management Co-ordinator

  • Location
    Hounslow, Greater London
  • Salary
    £ 27.5 - £ 35.65 / Hourly
  • Category
    Public Sector - Housing
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    3109-LBOH

*PUBLIC SECTOR - HOUSING MANAGEMENT CO-ORDINATOR*



  • Housing Management Co-Ordinator

  • Public Sector - Local Authority

  • Full Time - 36 hours per week

  • Temporary role - 3 months (possible extension)

  • £27.50 per hour PAYE / £35.65 per hour Umbrella

  • ASAP Start (pending registration and compliance)

  • Working from home with occasional site visits around Hounslow as and when necessary

  • Full UK Drivers Licence and access to own vehicle (desirable)


As the Housing Management Co-Ordinator, you will play a lead role in delivering the work of the Council's housing management services for the East area of the Borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures. Managing a generic team of 8 frontline housing officers - covering Tenancy Management, Estate Inspections, Rent Arrears, responding to complaints/member enquires etc.


Key requirements:



  1. Experience of managing front line housing management staff

  2. Working knowledge of low level ASB, Income Recovery, Estate/Tenancy Management

  3. Knowledge of relevant housing legislation and good practice

  4. Excellent communication skills (orally & verbally)

  5. Ability to work on own initiatives in a pressurised environment

  6. Resident Services are currently going through a staff restructure that will ultimately result in the generic housing management service changing to specialised teams, the postholder will need to be able to manage change and have a flexible approach to their work

  7. Excellent team player with the ability and confidence to work positively with a range of different teams with LBH

  8. experienced housing professional with the passion and skills to succeed in this role.

  9. A commitment to achieving high resident satisfaction.

  10. Ability to develop and motivate a Housing Management team.

  11. Experience of supporting vulnerable residents to sustain their tenancies.

  12. Excellent communications skills (oral and written)


PURPOSE AND RESPONSIBILITIES OF THE ROLE:


To support and co-ordinate the effective delivery of resident management services that assist and support residents in fulfilling their tenancy obligations, and secures high levels of resident satisfaction.


Working with and coordinating the work of "housing management officers" to raise their effectiveness in delivering service objectives in ways that secure high levels of resident satisfaction.


KEY OBJECTIVES:


1: Functional



  • To co-ordinate and supervise the delivery of frontline housing management services within a designated council housing unit, ensuring that services adhere to statutory and good practice requirements and deliver high levels of resident satisfaction.



  • To coordinate the effective collection of rents across the range of tenures including supporting residents to prevent tenancy difficulties, evictions and homelessness.



  • To take steps to ensure that tenants are able to live in suitable, clean and safe accommodation, which promotes their wellbeing. This should include taking steps to ensure the cleanliness of housing, address incidents of anti-social behaviour and other nuisances; and where such incidents do arise, taking action to ensure they are addressed.



  • To identify and assist vulnerable tenants (including those that may be suffering from mental health issues, victims of domestic abuse or persistent hoarders), and where needed assist them to access appropriate support services. This should include ensuring that staff are effectively trained to recognise safeguarding issues and vulnerable tenants.



  • To ensure that the housing and estate environment of council residents are clean and safe by undertaking effective estate inspections that identify issues that might affect their living environments; and taking effective steps to address issues identified.




  • Ensure that housing management officers work closely with the housing investigation team to tackle tenancy fraud and anti-social behaviour.




  • To supervise and support the teams of housing management officers (including housing officer, estate caretakers, concierge and business support officers) in raising the effectiveness of the patch based approach and single point of contact arrangement.




  • To assist in the recruitment and development of staff including, identifying and undertaking training and development, performance appraisals, management of absences, and all types of disciplinary actions that may arise.





KEY PERFORMANCE INDICATORS:



  • Completed actions identified in Estate Inspections

  • Resident satisfaction levels

  • Rent collection levels and case monitoring

  • Anti-social behaviour case monitoring, outcomes and resident satisfaction

  • Customer correspondence, member enquiries and complaint response times, and quality of responses

  • Ensuring that gas safety compliance is closely monitored and prompt action is taken where legal action is required

  • Completed tenancy health and safety audits.












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