Housing Manager

  • Location
    Hounslow, Greater London
  • Salary
    £ 23.06 - £ 35.87 / Hourly
  • Job type
    Contractor
  • Industry
    Defence and Military
  • External Reference
    3061LBH
  • Category
    Public Sector - Housing


  • Housing Manager

  • Public Sector - Local Authority

  • Full Time - 36 hours per week, M to F

  • Temporary Role - 3 months with likely extension

  • £27.61 per hour PAYE / £35.87 per hour Umbrella

  • ASAP Start (pending compliance)

  • Primarily working from home but will need to travel to Hounslow as required by needs of the service


URGENT requirement for immediate start housing managers - must have experience of managing front line housing services in a social landlord setting. Taking responsible for staff who deal with rent arrears, ASB and any other issues that tenants are experiencing. Proactive problem solver able to lead and motivate staff, under challenging circumstances and with difficult customers. Expect min 3 months duration. Will be primarily Work From Home but should be expected to travel to (Covid Safe) satellite offices or to council estates in Hounslow to visit tenants, as required by needs of the service.


PURPOSE OF THE ROLE:



To lead and deliver the work of the Council's housing management service for a specific area of the Borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures.



RESPONSIBILITIES:



The responsibilities of this role will vary and may alter from time to time to respond to the needs of the service. Responsibilities will include (or be equivalent to) those listed below.



Direct line management and supervision of Housing Management Co-ordinators and an Estate management team leader.




KEY ACCOUNTABILITIES:



Corporate




  • To work with Directors and Heads of Services, and where appropriate other departments to ensure services are integrated at the point of delivery and at the strategic planning level and to identify new opportunities for business efficiencies.




  • Support organisational change ensuring that the appropriate systems of performance management, staff development, communications, equality measures, monitoring and review are in place.




  • To work as part of multi-disciplinary project teams to enable the breaking down of departmental and inter-departmental barriers and encourage the concept of both internal and external partnership working.




  • To put service user needs first at every opportunity and to put in place management arrangements that work to action this.




  • To work with key stakeholders, local residents and the voluntary sector to improve service quality and promote creative and innovative ways of tackling local problems, ensuring services are developed which meet the needs of our community and are accessible to all users.




  • To oppose and where possible eradicate all forms of discrimination, making a positive contribution to managing diversity, both as an employer and service provider.




  • To provide professional advice to Councillors and other officers on relevant areas of service delivery, ensuring compliance with the Council's standing orders.




  • Take active steps to contribute to the achievement of all of the Council's priorities.




  • Demonstrate and ensure high standards of probity and compliance with Council policy, standing orders and the law.




  • Promote equality of opportunity and the recognition of diversity in the delivery of services and in employment practices.




  • Participate in the Council's emergency planning and responses to emergency situations.




  • Assist in the conduct of Elections when required to do so.



Functional




  • To lead and be responsible for the front-line housing management service across all tenures. Ensuring services adhere to statutory and good practice requirements, whilst being focused on the end to end customer experience.




  • Ensure that residents are provided with a modern, efficient, customer focussed housing management service which responds well to the needs of the diverse communities we serve.




  • To be a senior liaison officer with elected members and senior officers to ensure efficient progress of casework.












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To speak to a recruitment expert please contact Sadie Nunn