Housing Needs Officer

  • Location
    South Croydon, Greater London
  • Salary
    £ 17.57 - £ 23.55 / Hourly
  • Job type
    Contractor
  • Industry
    Property and Housing
  • External Reference
    JN-072022-266785
  • Category
    Public Sector - Housing


  • Housing Needs Officer

  • Public Sector - Local Authority

  • Temporary role - 3 months with possible extension

  • Full Time - 36 hours per week, Monday to Friday

  • £17.57 per hourPAYE / £23.55 per hour Umbrella

  • IT equipment provided

  • Paid Annual Leave entitlement (PAYE route only)

  • Hybrid working - 2 days per week in office (Croydon, CR0)


Role Purpose


To provide a comprehensive housing advice /options/ statutory homeless service to those in housing need. A tailored service to address customers underlying causes of homelessness to produce long term solutions which will address their current and any future housing need


Where solutions cannot be found to prevent homelessness to assess homeless applications in accordance with current homeless legislation within strict legal timelines


Key Accountabilities and Result Areas



  • To carry out thorough , comprehensive, sensitive enquiries , fully involving the customer in the process, treating each case individually and examining all information carefully before reaching a decision



  • To provide a comprehensive housing information and advice service on rehousing options, occupation rights and obligations, mortgage default and any other causes of homelessness, preventing homelessness whenever possible



  • Helping the customer to make difficult decisions about their future housing including moving to areas with greater supply, which may be out of London, by providing high quality advice and information



  • To inform and advise customers on landlord/tenant issues, including identifying households needing to be referred to the Tenancy Relations service because of illegal eviction or harassment, or any other landlord/tenant offence, carrying out home visits when required



  • Ensuring applicants are aware of the nature and scope of accommodation which may be provided to them pending determination of their application for housing, and of the (limited) extent of choice available to them in terms of any future permanent housing. Making decisions about out-of- borough/ out-of-London supported housing placements



  • To prevent homelessness and identify other housing solutions including negotiating with landlords to find solutions to impending homelessness such as the reduction in rent, use of DHP to cover rent arrears



  • Assistance in defending possession action, which could include attending court


Essential knowledge



  • Able to demonstrate, maintain and apply in depth knowledge and understanding of landlord and tenant and homeless legislation.

  • Knowledge of the issues faced by homeless households, the underlying causes of homelessness and the barriers to accessing accommodation


Essential skills and abilities



  • Able to organise own workload effectively, work within agreed deadlines and prioritise urgent cases

  • Able to think analytically and identify key casework issues to inform sound decision making

  • Able to work under pressure and with customers who may exhibit challenging behaviour.

  • Able to demonstrate emotional resilience

  • Able to work in a multidisciplinary setting and to build working relationships with internal and external agencies

  • Excellent oral and written communication skills and ability to communicate internally and externally with customers and professionals involved in their support

  • Able to use windows based applications, MS Office including Email and internet based technologies

  • Able to provide a caring and responsive service to customers, listening to and understanding their individual needs and concerns and addressing those needs and concerns as far as possible within the given resource constraints













Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Sadie Nunn