Housing Officer

  • Location
    Hounslow, Greater London
  • Salary
    £ 18.06 - £ 23.27 / Hourly
  • Job type
    Contractor
  • Industry
    Property and Housing
  • External Reference
    JN-082022-269358
  • Category
    Public Sector - Housing


  • Housing Officer

  • Public Sector - Local Government - Housing

  • Hybrid working - mostly remote with the need to carry out visits to tenants in the borough of Hounslow

  • Full time - Monday to Friday, 9am to 5pm, 36 hours per week

  • Temporary role - 3 months with possible extension

  • £18.06 per hour PAYE / £23.27 per hour Umbrella

  • Paid Annual Leave Entitlement (PAYE route only)

  • IT equipment provided


The successful candidate will:



  • Possess a good knowledge and previous experience of managing tenancies

  • Understand the councils role as a landlord and associated legislation and regulations relating to tenancy matters

  • Previous Mutual exchange experience

  • Be willing and able to travel independently around the borough

  • Possess excellent communication skills

  • Have experience in succession cases

  • Be a highly motivated individual


KEY ACCOUNTABILITIES



  • Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.

  • Work effectively to prevent tenancy breakdown and escalation of need, proactively engaging with tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time.

  • Proactively interact with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships.

  • Work in a person-centred way, to identify holistic needs, working proactively with other agencies to ensure those needs are met. Make timely referrals to others teams, internal departments and external agencies and proactively follow up to ensure referrals are acted on.

  • Think creatively and decisively to tackle emerging issues and implement bespoke solutions to resolve complex problems.

  • Work in a co-ordinated way with others to flex and adapt resources across the Borough to ensure needs are being met with a joined up borough wide approach.

  • Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while continuously improving our service offer to tenants to meet changing needs and integrate digital solutions.

  • Keep up to date with key legislation, policies and procedures, and maintain a high awareness of issues that can cause legal, reputational and financial risks to the council, taking action to mitigate or prevent risks arising and ensuring value for money service delivery.

  • Adopt safe working practices to comply with legislation, policies and procedures, while mitigating risks posed by challenging behaviour, identifying and recording accurate information to minimise risks to others.

  • Participate in out of hours rotas and emergency cover as required.

  • Undertake other duties commensurate with the purpose of the post












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To speak to a recruitment expert please contact Sadie Nunn