Housing Service Development Specialist (Interim)

  • Location
    South Croydon, Greater London
  • Salary
    £ 250 - £ 335.08 / Hourly
  • Job type
  • Industry
    Public Sector and Government
  • External Reference
  • Category
    Public Sector - Policy, Research & Strategy

Adecco are currently recruiting for a Housing Service Development Specialist (Interim) for a South-London Local Authority.

  • Housing Service Development Specialist (Interim)

  • Public Sector - Local Authority

  • Temporary role - 3 months with possible extension

  • Full Time - Monday to Friday, 36 hours per week

  • £250 per day PAYE / £335.08 per day Umbrella

  • Paid Annual Leave entitlement (PAYE route only)

  • Hybrid working

  • IT equipment provided

Duties & responsibilities

The post-holder is expected to have a good understanding of service development with project management expertise. They will lead on specific housing projects which could include, but not limited to policy and procedure reviews, business process evaluation and redesign, customer satisfaction reviews and support for contract renewal. Demonstrable expert understanding and knowledge of statutory, policy and regulatory frameworks with regard to services is also required. Key functions within the division include responsive repairs, compliance and safety, asset management and capital delivery.

This role will be responsible for providing a sustained stimulus for service improvement and accountability within tahe assets function of Housing. This will be achieved through a combination of, measuring and assessing performance and information, providing critical challenge and support to services and providing high-quality intelligence to improve the quality of outcomes.

The post holder will be required to:

  • Business process review and redesign of key customer interfaces within the housing repairs service.

  • Review of policies and procedures from across the repairs service.

  • Supporting resident interface with the housing service, ensuring that resident engagement drives service redesign.

  • quality-assure performance management reports and play a leading role in holding services to account for the quality of performance, providing advice, support and guidance where needed to enable service performance to improve.

  • Ability to identify areas of risk within the service in areas such as Safeguarding, reputational, financial etc.

  • provide high-quality insight, analysis and evidence, going beyond simple metrics and synthesising multiple sources of evidence to provide an accurate diagnosis of performance issues and recommended solutions.

  • use a range of public and specialist software, systems and data bases related to the services.

  • Provide performance management advice, in a local government setting in across responsive repair, compliance, asset management capital deliver, as well as expert understanding of data protection and safeguarding frameworks.

  • have experience of producing information for external regulators.

  • demonstrate the ability to critically analyse data and identify patterns in service provision to help improve services.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Sadie Nunn