Housing Solutions Officer

  • Location
    London, Greater London
  • Salary
    £ 14.5 - £ 17 / Hour
  • Category
    Public Sector - Housing
  • Job type
    Contractor
  • Industry
    Public Sector
  • External Reference
    JN-062020-132150

JOB TITLE: Housing Solutions Support Officer
LOCATION: Romford, Essex
PAY RATE: £14.50 per hour PAYE
START DATE: ASAP
DURATION: 3 months initially
IR35 STATUS: Inside



Duties of the role will include:



  • To support homeless prevention and relief officers to deliver effective housing solutions and homelessness services for clients with a variety of housing and social needs. This will be predominately towards clients presenting as homeless under the provisions of the Homeless Reduction Act 2017 and related legislation.

  • To provide effective and efficient administration and reception support to the Housing Solutions Service and to provide help and assistance to personal callers to the Service.

  • To understand the challenges and complexities around homelessness today, the impact that homelessness has on families and single people, and have a commitment to addressing housing issues and reducing homelessness.

  • To support the housing solutions officers to promote the prevention of homelessness and maximise access to available housing options in the borough by:


    • providing detailed, timely and comprehensive advice and information to individuals with housing problems those representing them, statutory and voluntary groups, Council colleagues and others with the aim of helping people find appropriate and sustainable remedies to their housing problems.

    • pro-actively developing and maintaining an up-to-date and comprehensive understanding of the full range of housing options available in and out of the borough

    • participating in regional, London-wide and national networks and groups to ensure Havering Council is able to provide high quality housing advice and homelessness prevention services.




  • The role will involve the following on a regular basis:


    • Face to face contact with the public

    • Arranging meetings as required.

    • Assisting with monitoring team plans.

    • Assisting the team leader with monitoring to ensure compliance with team targets and standards




Experience and Skills



  • Experience working in a busy front facing customer focused environment to give advice and information to vulnerable customers as part of a team to achieve set targets and outcomes.

  • Experience of effective multi-disciplinary working. Demonstrable experience of partnership working, liaison and negotiation with external agencies and partners.

  • Experience of working on defined operational projects, working to tight deadlines and objectives with minimum supervision.

  • Competent IT skills such as Microsoft Word, Excel and Outlook.

  • Exemplary telephone manner, communicating clearly and effectively

  • Ability to have or acquire excellent working knowledge of all elements of housing needs: housing advice, homelessness prevention, property allocation and choice based lettings.



  • Ability to have and maintain a thorough and up to date knowledge of relevant policy and strategy areas, including, but not exclusively:


    • Havering's housing strategy and related sub strategies,

    • Havering's social housing allocations policy,

    • The Homeless Reduction Act 2017

    • The Housing Act 1996 Part VI

    • Codes of guidance from central government

    • DWP guidance on personal and housing benefits.

    • Excellent communication and negotiating skills.


  • Able to converse with ease with members of the public and provide effective help or advice in accurate and fluent spoken English











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Emily Day