HR Operations manager

  • Location
    London, Greater London
  • Salary
  • Category
    HR, Sales and Management - HR Manager
  • Job type
  • Industry
  • External Reference

Responsible for leading the Human Resources administrative team to deliver a high quality, customer-focused HR resourcing and operational service including recruitment and selection, contract administration, payroll, pensions administration, budget monitoring, production and communication of HR policies and procedures and general departmental administration.

Main Activities/Responsibilities


  • Line manage a team of three HR Assistants, a HR/Payroll Officer and HR Systems and Data Manager including recruitment, induction, development and performance management duties.

  • Develop the knowledge, expertise and confidence of your team through one-to-one coaching, identifying learning and development needs and provision of appropriate formal and informal learning opportunities.

  • Ensure the efficient operational delivery of the end to end recruitment service by the team, and adherence to agreed standards and employment legislation. This includes advertising, review of shortlists, interview scheduling, reasonable adjustments, pre-employment checks, sponsorship/visas and first day inductions.

Payroll and Data

  • Manage the operational delivery of accurate payroll services by the team and our external payroll provider.

  • Support implementation of the annual Pay Award process.

  • Review and sign off all correspondence produced by the team including offer letters, change letters, contracts of employment, leaver letters etc. Ensuring correspondence is accurate, delivered in the right tone, appropriate and is timely.

  • Work with the HR Systems and Data Manager to ensure that the data held our client 's HR/Payroll database is accurate and up-to-date

  • Review Key Performance Indicators and other data to drive efficiencies and improvements within the team.


  • Be the lead for pensions ensuring compliance of our employer responsibilities in this area. Coordinating communications from our pension administrator, implementing changes, dealing with complex queries, organising training and/or sessions for the team and/or employees.

Policy and processes

  • Be responsible for the maintenance, proactive development and optimised efficiency of all the HR processes that underpin the delivery of the HR service at our client , including working with the HR Systems and Data Manager to increase the automation of transactional activities and streamline processes.

  • Other responsibilities

  • Day to day management of external agencies providing services on behalf of the team including our clients Payroll Bureau, pension administrators and the organisation used for security vetting.

  • Support the Human Resources Director to monitor the Human Resources operational budgets.

Person Specification


  • Experience of working in a generalist operational Human Resources role with specific experience in delivering operational HR services including payroll and recruitment.

  • Clear evidence of a successful track record in developing and delivering efficient, high quality and customer-focussed human resources support service.

  • Up-to-date knowledge of employment legislation particularly in relation to recruitment and employment practice and use it to analyse issues, assess risk and use judgement to come up with workable solutions.

  • Well-developed personal management skills - the ability to remain calm and focussed while working under pressure, prioritise activities and use available resources to ensure tasks and projects are completed to deadline.

  • Excellent written communication skills including proven ability to write reports, policies and procedure documents.

  • High degree of computer literacy including MS office databases to support own work and an understanding of how IT applications and digital platforms can be used to improve service delivery and efficiency.

  • Proven commitment to the principles of diversity and inclusion and how they apply within the employee lifecycle.


  • Contract management experience

  • Experience of using ResourceLink

Other Discretionary Benefits

Interest-free Season Ticket Loan.

  • Cycle to Work scheme - enabling you to buy a bike in a tax efficient way, for travelling to and from work.

  • Rental deposit scheme - an interest free advance to help towards the cost of a deposit for privately rented accommodation

  • Subsidised staff catering arrangements and discounts in the our clients Restaurants and Cafes.

  • Access to our client Benefits which offers access to discounts in high street stores.

  • Access to a 24/7 Employee Assistance Programme to support you with any work, personal or family issues. This includes telephone-based support, as well as comprehensive online resources.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Charis Woods