HR Shared Service Team Leader

  • Location
    Chester, Cheshire
  • Salary
    £ 30000 - £ 35000 / Year
  • Job type
    Permanent
  • Industry
    Human Resources and Personnel
  • External Reference
    ADECCO/AT/820/119
  • Category
    Office and Secretarial - Office Manager

HR Shared Service Team Leader

Package Description
Salary: £30000 - £35000 + Bonus
Working Hours: Mon-Thurs 8.00am - 5.00pm & Fri 8.00am - 2.30pm 38.75 hours


Benefits you'll love



  • Annual bonus scheme

  • Employee Well-being benefits

  • Social Club

  • Enhance Reward Platform with 100s of discounts at restaurants and retailers

  • Health Insurance Options

  • Accident Insurance Options

  • Professional Development (career) Planning with onsite HR team

  • Competitive salary and benefits package

  • International organisation with plenty of opportunities



Job Introduction

Would you like to work for a leading manufacturer? Do you have experience of working within a HR Department in a medium sized operation? If so, read on as we may have the perfect role for you! On behalf of ENCIRC, Adecco are recruiting for HR Shared Service Team Leader to join the ever-growing, highly successful manufacturing plant in Elton, Chester.

Main Responsibilities

The HRSS Team Leader will effectively manage the HR Shared Services (HRSS) team and be responsible for delivering a robust end-to-end HR administrative service. They will act as a key point of contact for HRSS and provide daily support, direction, and guidance to the team.


HR Shared Services (HRSS) activities:



  • Employee onboarding - offers, contracts and pre-employment screening

  • Processing changes to terms and conditions

  • Processing leaver information

  • Updating payroll with any pay-related information within specified timeframes

  • HR reports and dashboards to relevant stakeholders

  • Employee benefits administration

  • Maternity/paternity/family leave administration

  • Monitoring of time evaluation tasks

  • Manager training in HR/Payroll system

  • Employment and mortgage references

  • Processing of purchase orders relating to HR-related expenditure

  • Support delivery of employee induction

  • Supports the provision of occupational health services

  • Align HRSS service to the payroll function and HR Operations team, ensuring their administrative support needs are met, understood, delivered consistently.

  • Supervise and motivate the HRSS team to deliver a customer-focused service. Conduct regular 1:1s, set individual and team targets and objectives, and manage performance effectively

  • Develop and maintain a suite of KPIs and SLAs to monitor team performance, identify continuous improvement opportunities, and measure response times to queries



The Ideal Candidate

Business Knowledge



  • Experience of working within a HR Department in a medium sized operation

  • Evidence of managing the delivery of administrative processes within a complex and customer-focused environment

  • Experience of developing KPIS and SLAs to enhance service delivery

  • Experience of working within manufacturing industry an advantage



Essential Functional / Technical Skills



  • Strong customer service orientation with excellent communication skills

  • Ability to effectively deal with multiple conflicting tight deadlines

  • Ability to provide a professional, flexible, and solution focused service to key stakeholders

  • High attention to detail

  • Ability to work with discretion, sensitivity and confidentially

  • Strong IT/computer skills - MS Office (Excel, Word, PowerPoint, etc.)

  • Experience of using SAP HR or equivalent HR/payroll system

  • CIPD level 3 qualification, or equivalent experience












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy










To speak to a recruitment expert please contact Alex Tomsett