HR/Customer Care Team Leader

  • Location
    Manchester, Manchester
  • Salary
    £ 17.58 - £ 17.6 / Hourly
  • Category
    HR, Sales and Management - HR Manager
  • Job type
    Contractor
  • Industry
    HR
  • External Reference
    TEAMLEADER

Are you an experienced Customer Care or HR Team Leader looking for a new role? Looking to join a global company, who are market leaders? If so, then look no further!


I am currently recruiting for an experience HR/Customer Care Team Leader to join my market leading, highly prestigious global cosmetics client. As a Team Leader you will be knowledgeable, personable, and enthusiastic about managing a busy Human Resources team. You will thrive in a busy environment, and be people driven, in a role that sees you responsible leading a team of HR Coordinators, whilst coordinating the team's daily work tasks, identifying opportunities for improving processes and developing the team of HR Coordinators.


The role sits within the heart of the Human Resources department, whereby you will deal with a variety of matters, including team management, formal process advice, employee benefits, employee relations and more.


Duties and Responsibilities of the Team Leader with HR:



  • Delegate daily work tasks of the HR Services Team, ensuring tasks are carried out to a high standard and completed in a timely manner

  • Provide hands on support during peak periods of high work volume

  • Act as escalation point for HR Coordinators, assisting with query resolution

  • Work collaboratively with the payroll, reward, and divisional HR teams

  • Plan work tasks of the HR Services Team and provide high quality administrative support in the delivery of HR calendar events such as: annual pay reviews, benefits opt in window and annual intern and apprentice intakes

  • Carrying out regular team meetings and conduct 1:1s


What will the Team Leader receive in return?



  • A long-term contract opportunity, lasting until the end of December 2021

  • £32,000 per annum salary

  • 33 days paid annual leave

  • Opportunity to join the world leading cosmetic brand!


Essential Skills/Experience required of the Team Leader:



  • Strong administration skills with an exceptional eye for detail to ensure 100% accuracy in all output

  • Highly organised, a team player and a great communicator with the ability to deal with varying levels of internal stakeholders in an appropriate manner

  • Proven previous experience of leading a small team within an HR/HR Operations/HR Shared Services function

  • Experience of actively looking for process improvement and questioning the norm


My client are looking for a professional to join their team as soon as possible, therefore should you be interested in the Team Leader position, please apply via the link as soon as possible so to not miss out!











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lizzy Campbell