Hybrid Senior Customer Service Advisor

  • Location
    Leyland, Lancashire
  • Salary
    £21,000.00/Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-052022-253711
  • Category
    Sales & Retail - Customer Service Advisor

Adecco Recruitment are currently recruiting for on behalf of our client, a Senior Customer Service Advisor to work for a successful and growing organisation based in Bamber Bridge, Preston.


This is an exciting opportunity to join a fun and friendly team and to support customers start to finish of the build of the product.


Salary: £21,000+ (dependent on experience + bonus incentives)


Working hours: Monday to Friday, 9am to 5.30pm or 9.30am to 6pm


Benefits:



  • 20 days holiday plus bank holidays

  • Generous staff discounts

  • Company pension scheme

  • Free on-site parking

  • Free hot drinks

  • Hybrid working

  • Wellbeing (physical and mental wellness programme)


What We're Looking For:


We are currently seeking an outgoing individual who has a passion for providing excellent customer service to join our client's team as a Customer Service Advisor.


As a Customer Service Advisor, you will be responsible for managing customers' expectations throughout their build process, from the time the order is placed, throughout their journey until despatch.


To succeed in this role, you need to be enthusiastic, organised, possess excellent communication skills and be able to use your own initiative in order to resolve complex customer queries.


You will be responsible for resolving customer queries via LiveChat, email, phone and social media , as well as managing relationships, processing payments, refunds, upgrades and amendments.


Key Areas of Responsibility Include:



  • Dealing with Inbound/Outbound Customer Interactions - Phone/Chat/Email/Social

  • Resolving Customer Queries

  • Financial Transaction Processing

  • Order Processing


Skills and Experience Required:



  • Experience In Contact Centre Customer Service or Sales Essential

  • Excellent Communication Skills

  • Proficient In All Microsoft & Telecommunication Applications

  • Ability To Build & Nurture Excellent Working Relationships Both Internally & Externally


Please apply now for an immediate consideration.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Malgorzata Noga