In bound Customer Service Adviser - Temp to Perm

  • Location
    Northampton, Northamptonshire
  • Salary
  • Category
    Banking & Financial Services - Client Services
  • Job type
  • Industry
    Banking and Financial Services
  • External Reference

Position: Inbound Customer Service
Moulton Park, Northampton
Temp - Perm

Hours of Work: 8 hours between 8am and 10pm Monday to Friday, Occasionally working Saturday & Sunday 9am to 5pm. (Time off in the week) - The client is very flexible you are also able to swap shifts with your colleagues

Are you looking for an opportunity in Moulton Park to utilise your excellent communication and clerical skills within an office based environment, for a reputable company?

As an Inbound Customer Service Agent, you will be responsible for handling customer queries and processing their data via a number of different communication channels. An empathetic approach is key, with a significant focus on the quality and accuracy of delivery.

Key Duties
Receiving and handling high volume of customer queries via a number of different communication channels
* Research required information using available resources
* Provide customers with product and service information
* Escalation point for difficult customer queries and complaints
* Offer complaint resolution via agreed process flows
* Escalate risks to Team Leader or Supervisor
* Support general data entry and admin duties, such as MI collation and record creation
* Abide by data protection regulations, flagging breaches or risks to Team Leader or Supervisor

If you are interested in the role and would like to know more, please give Ellie a call on 01604 637 474.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Eleanor Masters