Inbound Call Handler (Permanent Job)

  • Location
    Hitchin, Hertfordshire
  • Salary
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Office and Secretarial - Administrative Assistant

Job Title: Inbound Call Handler

Salary: up to £21,000 per annum

Location: Hitchin, Hertfordshire

Hours: Monday to Friday - 8.00am - 5.00pm

Our client is a global organisation, with a family business culture employing more than 15,000 employees worldwide. In the UK, they offer many developments and training opportunities, supporting over 550 employees in the field as well as within our 13 different office locations.

Responsibilities include:

  • Logging a high number of calls and emails onto the CRM System, including as much information as possible

  • Acting as the first point of contact for our customers

  • Liaising with the Branches in order to provide accurate updates to Customers

  • Requesting billing information from Customers, to ensure invoices can be completed on time

  • Responding to emails in a timely manner


  • Passionate about giving excellent customer service.

  • Superb telephone manner and communication skills.

  • Confident in dealing with customers in a fast paced role, previous experience within a similar role would be advantageous.

  • Proficient user of Microsoft packages, including Outlook and experience using a CRM system.

The Benefits:

  • 25 Days Annual Leave + Bank Holidays

  • SMART Pension Scheme (Enhanced Company Contributions)

  • Life Insurance

  • Healthcare Support, including an Employee Support and Assistance Programme

  • Employee Discount Platform

  • Internal Recognition & Reward Schemes

For more information, Please contact Samantha on 01707387990 at Adecco Welwyn Garden city

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Farah Qadri