Inbound Communications Advisor

  • Location
    West Bromwich, West Midlands
  • Salary
  • Category
    Sales & Retail - Customer Service Executive
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Excellent Opportunity Available

Inbound Communications Operation executive

Temp to Perm


West Bromwich

Our client based in West Bromwich is currently recruiting for a Inbound communications operations executive to join their business. This is an exciting opportunity for anyone with sales or customer service experience.


All operations executives will be required to undertake a combination of the various tasks described below as part of the overall job description:

* Resolution of inbound Royal Mail panelist queries via telephone and email.

* General survey administration tasks.

* Quality Assurance as required by SLA.

* Cold-calling telemarketing leads to recruit new panellists.

* Outbound contact via telephone and email with existing survey panelists to discuss survey activities and data queries 'Against Departmental Targets'.

* Attend and contribute to team and departmental meetings.

* Positively contribute to ensure successful delivery of new initiatives.

* Prompt escalation of system, production or data delivery issues to Supervisors.

* Ensure compliance with all company policies and procedures.

* Participate in the maintenance of a lean and continuous improvement culture.


    • A motivated individual who is able to learn tasks quickly and work as part of a team.

    • Good organisation is a must to achieve challenging daily and weekly deadlines.

    • Ability to handle change in a sometimes fast paced environment.

    • Excellent telephone manner.

    • Ability to maintain productive relationships with colleagues and stakeholder contacts.

    • Very keen attention to detail and accuracy.

    • A positive friendly manner.

    • Competent IT (Word, Excel and Outlook) literacy, numeracy and written skills.

If you are interested in the above role then please contact the Adecco Sutton Coldfield Team on 0121 354 2749 or apply online now!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Emily Willetts