Inbound CSA

  • Location
    Manchester, Greater Manchester
  • Salary
    £ 8 - £ 25 / Hour
  • Category
    Sales & Retail - Call Centre
  • Job type
    Temporary
  • Industry
    Sales and Retail
  • External Reference
    MCR5/4/2019

MAIN DUTIES INCLUDE:



  • To be able to empathise with our callers, maintaining professionalism at all times.

  • Take ownership of callers enquiries

  • Ability to capture all personal information correctly.

  • Adhere to client's internal procedures

  • To ensure all key performance indicators are met

  • To adhere to company policies and procedures

  • Strong aptitude for learning/using IT packages and databases

  • To share best practice at all times

  • To be able to read the script accurately and word for word

  • Always be professional, courteous and helpful

  • Respectful to others

  • Encouraging innovation and process improvement

  • To achieve first time call resolution on every call



Skills & knowledge:


Essential:



  • Communication skills - the role requires communication mainly via telephone. Therefore it is essential that the applicant has excellent skills in communicating.

  • Interpersonal skills - the role require the applicant to deal with clients in a sensitive manner and must be able to deal with difficult calls and interactions whilst remaining professional.

  • Empathy

  • Ability to listen

  • Accuracy

  • Eye for detail

  • Data entry skills

  • Minimum 6 months call centre experience


Desirable:



  • Knowledge of data protection

  • Understanding of the authorities processes

  • Knowledge of services and support groups


Role Perks:



  • 20 days holiday plus bank holidays

  • Excellent career opportunities ranging from management through to training roles for the right candidate

  • Cycle to work scheme

  • Free eye test

  • Weekly pay











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: vicki aspinall