Inbound Helpdesk Agent Full Time

  • Location
    Crewe, Cheshire
  • Salary
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

The Details

Full time position for 37 hours per week.

You must be flexible for working hours between 0700-1900 during core hours support

Rate of pay is £9.10p/hr

33 days Annual Leave - after 12-week service

Access to Adecco Lifestyle benefits

Reward and Recognition Programme

Temporary ongoing assignment

We are looking for people who have…

Excellent communication skills

A passion for problem solving

Results driven
Good communication skills with the ability to adapt and deal with all levels of seniority
Drive and motivation to provide excellent service even at busy times
Initiative to work alone and take responsibility for work, whilst working within a wider team
An interest in IT and a good level of 'day-to-day' computer skills
Ability to learn various processes with great attention to detail
Ability to work well under pressure in a fast-paced environment

The Job- 1st Line Service Desk Agent

We are looking for candidates to support Government and Commercial customers. Focus is to delight the customers by offering a first-class service and to achieve this our client recognises the need to offer first class training and development to all candidates.

Your duties will include:

  • Being the first port of call for major UK companies and services, such as Ministry of Justice, Metropolitan Police Service and Government Insolvency Service

  • Troubleshooting issues on the phone with end users and providing fixes or referring to 3rd line support teams

  • Providing advice and guidance to callers where an issue is not relevant to IT support

  • Delivering a high level of customer support to all users at all levels of seniority

  • Raise tickets to relevant support teams for progression of end user faults and issues.

Security Clearance

All applicants will be required to pass a security check to take up an assignment with our client. The levels of security clearance vary depending on the client you are supporting.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Chee Chan