Incident Manager

New
  • Location
    Warrington, Cheshire
  • Salary
    £10.16/Hourly
  • Job type
    Contractor
  • Industry
    Office and Secretarial
  • External Reference
    JN-012021-161618






















Incident Manager role based in Warrington


35 hrs. per week -Shift over a range of 8:00 / 18.00


5 days (Monday to Friday)


To provide the highest level of support to all our Cooperate partners and their clients with a premium consistency





Computer (internal software), telephone and emails







Work within the business KPI's and contractual SLA's.



Customer and Dealer service handling - Telephone baserating in a Professional friendly, clear and coherent manner.



Subscription and sales administration.


Accounts assistance.



Complaints management






















Work closely with subscribers to ensure that all details are precise and up to date whilst operating within GDPR guidelines.


Open claims files for authorisation


Pick up a difficult call that are within his area of competence



Answering all inbound calls, identifying the need of the caller and giving the relevant information in response


Give clear and understandable explanations for claim validations


Transfer calls appropriately to the correct departments



Ensure all payment requests are followed to conclusion


Provide duplicate invoice and remittance advice


Resolve any anomalies



Attempt to resolve any complaint


Log all types of dissatisfaction


Raise complaints to the compliancy department



Please apply online ar call office on 01925 401 580


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Please apply with your CV to: Magda Wojtarek