Infrastructure Support Technician

  • Location
    Leyland, Lancashire
  • Salary
    £ 26000 - £ 27583 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    Engineering, Aerospace and Automotive
  • External Reference
    JN-102020-148565

JOB TITLE: Junior Infrastructure Support Analyst



SALARY: From £26,000 + Benefits



LOCATION: Leyland, Lancashire



TYPE: Permanent




DETAILS:



IT Infrastructure Support Analyst required for a multi-national company based in Leyland, Lancashire.



SALARY: from £26,000 + Benefits (includes 25 Days Holiday, plus 8 Days Statutory Holidays, Pension, Private Medical Outpatients Scheme)


JOB OVERVIEW



The successful candidate will be part of the IT Infrastructure team responsible for face-to-face end-user-support, resolving hardware and software problems associated with business IT related environment.



Proven experience in assisting customers with varying levels of IT knowledge across all levels of the organisation is required.



As a knowledge champion, they will organise information for the IT team and end users using a variety of methods.



Opportunities exist to be involved in projects implementing and upgrading enterprise scale hardware and software. An in-depth knowledge in supporting a range of Microsoft products and a willingness to develop skills in other applications and technologies is essential. Training will be provided.



As part of the role you will liaise with local and global IT and business operation teams giving support and implementing projects.



The organisation's IT service management is based on ITIL framework. the successful candidate will be a key player in developing this within the IT team aligning with corporate standards.



IDEAL CANDIDATE REQUIREMENTS




  • Degree educated and several years' work experience




  • Experience of working in an IT service role with hands on experience of supporting hardware and software in a business critical environment.




  • Focused on delivering customer requirements with excellent communication skills both verbal and written.




  • Practical working knowledge of end user technology (e.g. MS Windows, Office 365)




  • Flexible to changing demands and timescales, self-motivated, able to manage projects, own workload and priorities




DESIRABLE SKILLS




  • Development/support experience of MS Access applications




  • Knowledge of ITIL Service Management Framework




  • Development and support of SharePoint




  • Knowledge of Six Sigma methodology



PLEASE NOTE: Applicants must be entitled to work in the UK


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Clair Cunningham