Internal Account Manager

  • Location
    Salford, Greater Manchester
  • Salary
  • Category
    HR, Sales and Management - Account Management
  • Job type
  • Industry
    Public Sector
  • External Reference

Office based Account Manger's required on a ongoing long term temporary basis.

Working Monday to Friday office hours.

Duties to include

  • Use & maintain Customer Service One Note as a centralised location to store specific documentation, as a repository for best practice for all team & business information

  • Case Management.

  • To meet the team SLA of max. 4hrs from receipt of case to initial response (queue should not be more than 4hrs long).

  • Take ownership of all assigned cases, following up, tracking, logging & resolving as appropriate.

  • Ensure calls answered with greeting, name and Company name. When transferring calls, calls should be introduced with relevant details

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Gillian Dourley