Internal Sales Coordinator

  • Location
    Birmingham, West Midlands
  • Category
    Sales & Retail - Business Development
  • Job type
  • Industry
    Industrial and Manufacturing
  • External Reference

Internal Sales Coordinator

Full time & permanent

Competitive Salary

Monday to Friday

40 hours per week

On behalf of our client based in Erdington, Birmingham we are currently recruiting for an Internal Sales Coordinator. This is a great opportunity to join a friendly team, delivering excellent customer service to existing and new customers. The Internal Sales Coordinator will be the key connection to provide effective management of existing customer accounts and developing new business to meet branch targets by providing an excellent sales service.


  • Company pension scheme

  • Life assurance

  • 25 days holiday plus statutory bank holidays.

About the role:

  • Deliver excellent customer service

  • Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty

  • Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources

  • Identify and action appropriate steps to rectify any shortfalls

  • Manage customer queries in relation to invoices, orders or stock

  • Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts

  • Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings.

  • Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches

  • Utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience

  • Supporting in other areas of the branch as required

The ideal candidate must have:

  • Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality)

  • Experience of working within a sales / target driven role

  • To be customer centric with a customer service background

  • To demonstrate proactive sales via phone, face-to-face & online

  • To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail

  • A flexible approach and an ability to work under pressure

  • An ability to recognise sales opportunities

  • An ability to embrace change and new technologies

If this is the role for you, please submit your CV to apply or contact the Adecco Sutton Coldfield team on 0121 354 2749.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact naomi uwamungu