Our client a well established Mnaufacturing facility is seeking a Internal Sales Representative (Power Pricer) , Permanent role for their site based in Newhouse , Motherwell, Lanarkshire.
Mission
Promote and sell the organisation's products and services within an assigned geographic area, product range or list of customer accounts to secure orders at the best commercial rates within lower volume sales in line with the company's terms and conditions to the highest Environmental, Health and Safety standards
Key Figures
- Quotes per day
- Accessory Sales (£)
- Quote Win %
- Tonnes Sold
- £/T Above Objective Price
- Quote Open %
Accountabilities
Negotiate prices and secure for lower volume sales leads using the set guidelines within the Power Pricing system in response to customer enquiries
Analyse and identify customer requirements from customer correspondence and refer if outside area of responsibility
Input customer enquiry into Power Pricing tool
Use the Power Pricing guidelines to make decisions on what to quote the customer Calculate prices for products that fall outside range of power pricing
Quote the customer
Post won orders/quotes to ARMA through Power Pricing system
Promote additional products and added value services
Assess customer needs
Research the project for appropriate product suggestions Identify appropriate products for project
Calculate and quote the customer
Identify, research and contact prospective and current customers and build/maintain positive relationships that will generate future sales and repeat business
Use internal and external resources to identify potential customers Make contact with prospective, lapsed and current customers
Establish the needs of the customer
Coordinate visits to sites if the volume is appropriate
Engage with the appropriate company stakeholders to refer sales leads (accessory sales, any query) Provide customer feedback and information on customer and competitor activity to appropriate
contacts within the organisation so that they can respond to changing market conditions and customer demands
Manage quotes within Power Pricing system
Review status of quoted projects
Identify open quotes and contact to enquire up to date customer requirements Update Power Pricing with current status of customer enquiries
Ensure all lost quotes are captured in the appropriate system
Manage the delivery of secured orders
Coordinate with Production and Transport in depot or via third party to deliver order requirements where appropriate
Obtain rebar and delivery schedules
Supply schedules to automatic scheduling repository efficiently
Oversee the customer delivery schedule through scheduling system
Liaise with production to ensure delivery commitments to our customers are met
Resolve problems and customer complaints
Identify potential complaints from customers as the contract progresses Take appropriate action to avoid a customer complaint
Respond to customer complaints that arise Log customer complaints in CRM system
Respond to feedback received from the CRM system
Analyse and take action or escalate when common complaint trends are identified Work in conjunction with the credit control team to resolve credit issues
Miscellaneous or ad hoc business requirements
Manage specific projects or undertake specific project activity as determined by the business or line manager
Travel to specific locations in order to undertake role requirements as required Represent your function or business at meetings or events as required
Undertake any reasonable request in order to support the needs of the business
Technical Competencies : Power Pricing, ARMA, CRM, Excel, Word, Powerpoint, Outlook, Success Factors
The package details are as follows:
- Salary: 25k per annum.
- Permanent Role
- Working Hours: 37.5 hours per week.
- Shifts to be 8.30am to 4.30pm Monday to Friday.
- Holiday: 25 days annual leave plus bank holidays.
- Pension: auto-enrolment at 4%, matched by the Company up to 5%.
- Life cover at three times basic salary, whilst actively contributing to the pension scheme
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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