International Customer Service Representative

  • Location
    Ayr, South Ayrshire
  • Salary
  • Category
    Industrial & Manufacturing and Production - Food, Drink & Tobacco
  • Job type
  • Industry
    Sales and Retail
  • External Reference

Adecco have got an exciting role just in today for an International Customer Service Representative to join our local client on a permanent basis.

In this role you will be working within the Distributor Sales Division to service the customers within Europe, The Middle East and Africa.

Responsibilities include:

  • Dealing with incoming email and telephone technical enquiries from Distributors and direct customers

  • Progressing customer enquiries with internal Divisions

  • Receiving and processing customer orders on CRM system

  • General administration duties, including up-dating of existing customer databases

  • Corresponding with other departments within the Company i.e. Shipping, Marketing, Finance and Purchasing to provide a prompt and accurate service to the customer

Skills/Experience required:

  • Strong communication skills

  • Excellent organisation, IT skills and telephone skills

  • Ability to multi task and prioritise workload

  • Previous customer service experience within a technical sales environment or food related business would be an advantage

  • An understanding of business development

  • Experience of using SAGE CRM system would be beneficial

  • A science background or interest would be an advantage, although full product training will be given

  • The ability to speak a second language would be an advantage but this is not essential

This is an excellent opportunity to be part of a growing organisation. Company benefits include: contributory pension scheme, complementary life insurance, share purchase scheme and competitive salary.

If you feel you match this exciting role please send your CV in today.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Laura Shields