• Location
    City Of London, Greater London
  • Salary
  • Category
    Legal - Legal
  • Job type
  • Industry
  • External Reference

Are you a graduate looking for an opportunity?

Do you think you could be interested in a role where you provide fair answers to complex problems?


Contract: permanent

Salary: £28,900 plus excellent benefits

London docklands - currently our entire team is working remotely, but when we return to the office, we will be looking at how we can work flexibly including potential to work from home 1-2 days per week

The roles are available on a full time and part time basis. Part-time is a minimum of 28 hours across four days a week.
As an inclusive employer, we are open to considering flexible working arrangements. Please contact our team if you wish to apply for this role on a flexible basis.

At the Financial Ombudsman Service, we make decisions on a range of complex and difficult issues. Every year we resolve hundreds of thousands of disputes between consumers or small businesses and their financial service providers - and if we believe a customer hasn't been treated fairly, we can step in to put things right.

We are currently looking for a number of talented graduates to join our service in October. You'll spend six months in our academy that we have built specifically for graduates to develop the skills that'll help you to find answers that are fair and feel fair.

In the investigator role, you'll investigate complaints about financial products and services. Working in a targeted environment as part of a small team supported by an ombudsman manager, you'll be accountable for investigating things thoroughly and getting to the heart of our customers' complaints.

Building on your existing skills, you'll learn to listen carefully to both sides, ask the right questions and use sound judgement - as well as drawing on the expertise and knowledge of those around you.

You'll need to build trust, manage expectations and explain what you think, and why - both in writing and over the phone. You'll thrive in an environment where no two days are the same.

On top of a brilliant compensation package, we have fantastic benefits such as:

  • 25 days holiday - potential to buy more or sell!

  • Gourmet society and Tastecard

  • Technology scheme

  • Cycle to work

  • private medical insurance

  • Employee assistance programme

  • Tonnes of discounts from our retail discount site - savings all year round!

Once we return back to the office you will have access to our free onsite gym and subsidised restaurant.

To be considered for this role, you'll need to show us that you've got the skills and capabilities as described in the job profile.

You'll also need to show us how you meet the following minimum criteria:

  • Ability to demonstrate that you can make effective decisions and have

accountability for decisions that you have made.

  • Ability to evaluate evidence using your sound judgement skills and empathy

  • Ability to work in a fast paced, targeted environment with experience of having to prioritise an ever-changing workload

  • Excellent communication service skills- confident with both written and verbal communication.

  • Ability to work autonomously and take ownership for your own

Desirable Criteria

We're especially looking for recent graduates with any of the following:

  • A degree completed in 2020/2021 within an analytical evidence-based subject. This may include but is not limited to Law, History, English, Psychology, Sociology.

  • Knowledge of who we are and what we do

What can I expect?

Successful candidates will enjoy the opportunity to develop their careers in a diverse organisation which offers a generous pension, private healthcare, free onsite gym and wellness initiatives. It also includes access to an extensive range of flexible benefits including dental and travel insurance.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Holly Quinn