IT Analyst

New
  • Location
    Harrow, Greater London
  • Salary
    £19.58/Hour
  • Category
    Public Sector - Public Sector IT
  • Job type
    Temporary
  • Industry
    Public Sector
  • External Reference
    LBH-8826

JOB TITLE: IT Analyst


LOCATION: Newham


PAY RATE: £19.58 PAYE


START DATE: ASAP


DURATION: 3 months minimum


IR25 STATUS: Inside



PURPOSE:


To perform first line fault resolution on ICT hardware and software;


To provide support to internal customers in the configuration and setup of mobile phones and tablet devices;


To update and maintain systems documentation, and billing information for recharging purposes in a timely fashion to meet ICT / corporate requirements and standards;


DUTIES:
* Providing a fault diagnostic service from 6000 users across various sites, with calls logged either by phone or through the ICT Self-Service tool;
* When necessary, assigning calls to the appropriate ICT support team or third party support team, providing accurate and detailed information of the fault in question.
* Liaising with support teams and third party organisations as required.
* Using remote access tools to carry out fixes and identify specific error messages and faults.
* Identifying major issues early and reporting these to the supervisor as soon as possible to minimise downtimes.
* Helping to manage, create and update any knowledge databases or solution databases used by ICT when offering first contact resolution.



For more information, please contact Emily Day on 01782 349154












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Emily Day