IT Customer Support Officer

New
  • Location
    Colwyn Bay, Conwy
  • Salary
    £ 23817 - £ 24817 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-062021-187067

Adecco are recruiting an IT Customer Support Officer to join the North Wales Police project team for the role out of a new Office 365 based system across the whole force.


The purpose of the role is to assist users in the installation of the new IT systems on their devices by carrying out half day sessions across the main police bases over the next 12 months.


The role is mainly field based, with travel between Caernarfon, Colwyn Bay and Wrexham 2-3 times per week. A pool car will be provided, and a full driving licence is required. Days where you are not delivering sessions will be based from a local police site or from home. Salary is £23817p/a.



Duties will include:


- Contacting managers to arrange sessions for their staff and ensuring maximum attendance


- Assisting users with the update pre-checks and initiating the upgrade to Office 365


- Providing aftercare for users


- Identifying where users have specific system/application requirements and linking in with IT to ensure compatibility


- Documenting attendance and issues raised with each session


- Supporting in project meetings


Requirements


- Good business system knowledge, specifically Office 365 (e.g. Teams, Sharepoint, OneDrive etc)


- Strong general IT skills


- Possess excellent communication skills with the ability to build relationships at all levels of rank and seniority


- Confidence in explaining processes and guiding users of all levels of IT ability


- Enjoy working with people and be motivated to provide an excellent customer experience



Post is subject to a police background check

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rachel Foulkes