IT First line/chat support

  • Location
    Manchester, Greater Manchester
  • Salary
    £ 18000 - £ 20000 / Year
  • Category
    IT - Internet, E-commerce
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

1st line Chat Support


Ancoats, Manchester City Centre


I am currently recruiting for an exciting new position that has come up for an quickly expanding E-commerce/Technology provider based in the popular Northern Quarter in Manchester City Centre in newly renovated offices.

Working week - Monday to Friday 9:00am - 5:30pm

With a real emphasis on the treatment of its staff this business has some unique benefits such as 25 days holidays (exclusive of bank holidays) Plus 1 extra day for each year of service with no cap!

They now have exciting opportunity for an bright and tech savvy individual to join them + full training will be provided. You will be responsible for:


-Representing the business as you will be the first contact for any enquiries from clients via Live Chat.

-Providing an excellent level of customer service at all times.

-Trouble shooting and giving best advice to assist clients.

-Escalating any serious/difficult faults to the relevent person.

-Learning about the company and platform to enable you to give best advice.

-Keeping up to date with news within the industry including any competitor articles, client articles, general industry news.

-Collaborating with colleagues on any potential idea's to help develop the business.

-Ad-Hoc responsibilities when required, i.e. cover for absent colleagues, administrative duties ect.

What we are looking for

-Experience within IT support/Technical support roles at any level would be ideal but not neccessarily essential.

-Passionate about all things tech especially E-commerce/SAAS

-Motivated to succeed and take more responsibility as the role grows.

-Excellent computer skills (able to use CRM systems)

-Friendly and able to work individually and as part of an team.

If you would like to apply for this brilliant opportunity please send your CV 01612385384

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Charley Lawlor