IT Floor Walker

  • Location
    Kingston Upon Thames, Surrey
  • Salary
    £186.00/Day
  • Category
    IT - IT
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    SCC10592

JOB TITLE: IT Floor Walker (Windows 10)


LOCATION: Kingston upon Thames


PAY RATE: £186 per day (Umbrella)


START DATE: ASAP


DURATION: 3 months minimum


IR35 STATUS: Inside



The client is upgrading all W7 laptops and desktops to W10. We are also extending the use of mobile equipment and a proportion of users who have previously used desk-based IT will move to laptops or hybrid devices.


We are looking for an experienced and outgoing trainer / floor-walker to support the project team. The ideal candidate will have previous experience of dealing with customers and problem solving and show a willingness to learn the customer engagement and management processes.


Candidates need to have advanced IT skills, especially of Windows 10 and the Office 365 suite of applications.



Duties


Floor-walker - on customer site


Supporting customers on the day they receive their new Windows 10 equipment.


Resolving and providing resolution for straightforward user queries and problems.


As required escalating to specialist second line support team by logging a call in the call logging system.



Remote support - over the phone or via Skype for Business


Receiving calls from end users, handling queries and issues in person, over the phone and via Skype


Resolving and providing resolution for straightforward user queries and problems, sign-posting to online training material and peer to peer support community


Maintaining a log of queries and resolutions and populating online Frequently Asked Questions on the peer to peer support community


Creation and maintenance of crib sheets and sign-posting links as appropriate



Skills and experience


Good communication skills, both written and verbal


Confident in training a wide range of individuals and small groups of customers, with varying IT skills


Willing and enthusiastic attitude with a focus on supporting customers and delivering great service


Advanced working knowledge of Windows 10 and MS Office 365


Able to use Office 365 for email and meeting scheduling


Experience in working in a busy work environment with multiple concurrent demands











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Emily Day