IT Heldesk - 1st Line Support

  • Location
    Manchester, Manchester
  • Salary
    £ 12.68 - £ 13.74 / Hourly
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

IT Helpdesk / 1st line support

Manchester City Centre Offices

(Please only apply if you live in the Greater Manchester area)

£12.67 - £13.74 per hour

ASAP start, rolling temp contract

Adecco are recruiting for a great client in Manchester City Centre who are going through a very busy period at the moment due to an office move.

The role requires a customer focused candidate with good IT Helpdesk and tech knowledge to join the team supporting with client and internal colleague queries.

You will deliver phone and chat IT support to all users across the business and customers, providing excellent customer service and resolution.

To resolve incidents wherever possible at first point of contact within the agreed operational framework of policies and processes, minimising impact to the end user.

To effectively manage outstanding incidents, prioritising resources and escalating issues where necessary

Basic windows 7 windows 10 desktop knowledge would be an advantage as would experience with RDS/RDP. Any legal sector would be a positive.

The role will be Monday to Friday working

7am - 7pm rotational working

35 hours per week

Office based to start however there may be an option to move to hybrid working pattern of in office and remote working

The role is initially 4 weeks however this project may carry on longer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Janice Hutton