IT Helpdesk Analyst 1st Line Support

  • Location
    York, North Yorkshire
  • Salary
    £9.62/Hour
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Temporary
  • Industry
    IT and Telecoms
  • External Reference
    JN-012019-44685

This is an exciting role that comes with full training and progression for the right candidate! The role includes answering inbound calls and Live Chats from internal colleagues, remotely performing fixes and tasks on their IT equipment. There's well paid overtime and bonus schemes!



The role:


You will be supporting internal colleagues with a wide range of IT related issues and requests, a technical background is not essential but a familiarity with basic IT is desirable.


The role will be dealing with simple password resets through to taking full control of a colleague's PC remotely to resolve their IT issues.


You will be taking inbound calls from internal colleagues and using a system called Live chat, which is an instant messaging service.


Full training will be given on all aspects of the role, initial and ongoing.


You will be working to agreed service levels and tight deadlines to make sure the queries are resolved in a timely manner.


This working environment is lively, busy and fast paced, so reliability is a must.



Skills & Knowledge:


Excellent customer service and communication skills (both verbal and written) essential


Have a genuine interest in working in the IT sector


Technical knowledge desirable, however a familiarity with basic IT is sufficient


Attention to detail and accuracy essential


Reliability is key



Working hours:


Monday - Friday


35 hours per week


Working between 7am - 6.00pm (on a rota basis)


Flexible hours considered

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Amanda Todd