IT Helpdesk

  • Location
    York, North Yorkshire
  • Category
    IT - IT
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-072021-192082

IT Support



Adecco UK are currently recruiting for a dynamic IT administrator to join our market leading Insurance client's team!




  • £9.62 per hour

  • 6 month assignment



Job Description:



In this role you will work closely across various IT Care teams to ensure an effective delivery of 1st and 2nd line IT support.



Duties:



  • Working with the Desk-side engineer team you will provide support to colleagues based around the country.



  • You'll resolve issues and problems where possible or reassign appropriately and will take ownership of Issues and Requests to completion including tickets escalated to 3rd parties.



  • This role is in a dynamic and lively team set within a large, busy, fast paced environment. You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner. Attention to detail, reliability and consistency are key skills that you will need to demonstrate to complement our operation. Full training and a tailored individualised support plan will be given on all aspects of the role however a technical background is not essential; familiarity or basic understanding or knowledge of Microsoft tools, business/office/home IT environments and IOS/Android is desirable. Skills & Knowledge: Excellent customer service and communication skills (both verbal and written) essential Have a genuine interest in working in the IT sector Technical knowledge desirable, Awareness of ITIL principles Attention to detail and accuracy essential Reliability is key Working hours: Monday - Friday 35 hours per week Shift length 8 hours covering between 0600-1900 (on a rota basis)



Skills:


A team player with excellent customer service skills you'll have the ability to multi task, working in a busy customer focussed environment. In addition you'll have experience in the following:



  • Windows 10

  • Microsoft Office applications inc Excel

  • Mobile devices (iPhones, iPads)

  • Microsoft InTune












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact Paige Anne Woods