IT Helpdesk York

  • Location
    York, North Yorkshire
  • Job type
  • Industry
    IT and Telecoms
  • External Reference
  • Category
    IT - Helpdesk, Technical Support

The role:

Our company cares and obsesses about growing and sustaining a first-class service. We think, talk and act "customer", not tickets

  • You must be able to provide high quality customer service as will be supporting internal colleagues based mainly across the UK via telephone, live chat or self-service platforms, by remotely providing support and connecting to devices where appropriate to apply known fixes.

  • The role encompasses many standardised and documented support procedures for applications, operating systems and hardware as well as mobile devices and cloud-based solutions.

  • Equally you will also need to be able to problem solve and confidently guide colleagues in providing a solution.

  • This role is in a dynamic and lively team set within a large, busy, fast paced environment.

  • You will work to agreed service levels, contributing to targets by making sure queries are resolved in a timely manner.

  • Attention to detail, reliability and consistency are key skills that you will need to demonstrate to complement our operation.

  • Full training and a tailored individualised support plan will be given on all aspects of the role however a technical background is not essential; familiarity or basic understanding or knowledge of Microsoft tools, business/office/home IT environments and IOS/Android is desirable.

Skills & Knowledge:

  • Excellent customer service and communication skills (both verbal and written) essential

  • Have a genuine interest in working in the IT sector Technical knowledge desirable

  • Awareness of ITIL principles Attention to detail and accuracy essential

  • Reliability is key


  • Well Paid Overtime

  • Bonus schemes

  • Opportunity to grow and develop skills

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Mandip Virk