IT Infrastructure Technician

  • Location
    Boston, Lincolnshire
  • Salary
    £ 14.25 - £ 14.74 / Hourly
  • Job type
    Temporary contract
  • Industry
    IT
  • External Reference
    BLC/180722/ITINF
  • Category
    IT - IT

JOB PURPOSE AND SCOPE:


IT Infrastructure Technicians will be responsible for providing operational and technical support and advice to all users of IT services to ensure that operational issues and queries are diagnosed and resolved as quickly as possible. To analyse, research and evaluate all areas of Airwave, Telephony, PC, Windows operating system(s) including the Windows 10 Evergreen lifecycle, standard/non-standard software and peripheral technology in order to resolve service requests.


To specify, recommend, provide, configure and implement many varied items of IT equipment and supporting software in accordance with Service Area requirements, IT standards and the IT Security Policy.


IT Infrastructure Technicians will demonstrate the force values at all times. All staff involved in carrying out functions in this role will do so in accordance with the principles of the Code of Ethics. The aim of the Code of Ethics is to support each member of the policing profession to deliver the highest professional standards in their service to the public.



CORE WORK AREAS:



  1. Provide detailed advice and guidance to all users in the effective use of IT systems, products and services available to them.

  2. Management of endpoints utilising various technologies including InTune, SCCM, Blackberry UEM, Knox and Azure-based administration

  3. Management of the Airwave estate using Radio Manager

  4. Management of the Windows 10 OS lifecycle, including application testing, security device control (encryption, data drive access) Feature Release updates.

  5. Assist with the on-going deployment of VOIP telephony, laptops, mobiles, Mobile Data Terminals and hardware refresh technology.

  6. Ensure documentation is current and up to date including asset registers, knowledge base and technical documentation.

  7. Ensure that systems remain supportable, expandable, fit for purpose, and capable of delivering ongoing business value and benefit.

  8. Ensure users are kept informed of progress at key stages within their request.

  9. Takes innovative approaches to problem solving and delivers inventive and creative solutions.

  10. Provide assistance and technical knowledge to aid the implementation of projects.

  11. Provides out of hours assistance to users and colleagues by participating in the IT out of hours on call service rota.



REQUIREMENTS:



  • A Level or equivilent from a technology discipline

  • Has experience in providing support roles within a policing environment

  • Delivering support within an ITIL environment

  • Experience of using UEM for management of mobile phones

  • Working knowledge of VOIP and PABX technology

  • Management of Endpoints and software/application installation via a variety of tools eg SSCM/Active Directory/InTune

  • Working within Radio Manager to maintain the Airwave estate

  • Good analytical skills for problem solving

  • Knowledge of Microsoft operating systems and applications (Win10, O365)

  • Detailed knowledge of the areas of responsibility eg endpoint management















Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lynette crisp