IT Operations Analyst

New
  • Location
    Newcastle Upon Tyne, Tyne And Wear
  • Salary
    £11.00/Hourly
  • Category
    IT - Business/Systems Analysis
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-102021-212190

I.T. Service Operations Analyst


Monday to Friday, £11ph

TWFM Europe Operation Team
Responsibilities:
* Provide support to the Operations Manager in the Europe Service Team; being involved in the following areas.

* Operational Excellence of the TWFM Solution in Europe:
o Change Management
o Incident Management
o Ensuring T&A data for weekly/monthly payroll processing is delivered on time
o Service metrics reporting

Skills Needed:
* IT Operations experience (change and incident management)
* Good communication skills - written and verbal
* Good organisational skills - to ensure effective follow up and action on activities
* Ability to work with a sense of urgency to deliver against operational deadlines











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