IT Operator

  • Location
    Stevenage, Hertfordshire
  • Salary
  • Category
    IT - IT
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Adecco are currently recruiting for an IT operator to join a team based in Stevenage.

Reporting into the Team Leader the primary function of the operator is to provide a managed Video Teleconferencing Service to the Customer base.

You will be responsible for providing Operator Support along with a team of dedicated operators.

Expectations include;

- Handling telephone enquires and information requests
- Logging bookings and faults
- Connecting conferences, managing conferences
- Record detailed and accurate fault information
- Fault resolution testing
- Pre-conference checks and tests

Skills and attributes;

- Be customer focused with the ability to communicate at all levels of the organisation
- Have an excellent telephone manner
- Poss the ability to communicate with both service users and technical individuals
- Excellent attention to detail
- Methodical and accurate approach to resolving faults

Knowledge of telephony and telecommunications is desired.

In order to be meet the criteria required, you will need to;
* Be able to work any hours covering a 24/7 operation with no restrictions
* Provide Eligibility to work in the UK
* Be happy to undertake a Basic Disclosure
* Provide 5 years written references and support any gaps of 30 days or more

Please contact Adecco on 01438 345 251 for more information and to apply.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Charlie Stock