IT Service Analyst

  • Location
    City Of London, Greater London
  • Job type
  • Industry
  • External Reference
  • Category
    IT - Service Delivery/ITIL

Service Delivery Analyst

Location: London (Southwark) (Central London)

Duration: ***PERMANENT*** - Full training given

Work Pattern: Monday - Friday 9-5pm (hybrid working to begin with)

Pay Rate: Competitive (PAYE)

Job Summary

****SCCM experience needed****

As an IT Service Delivery Analyst, you would be responsible for the timely logging, assigning and resolution of faults and service requests. This role is suitable for someone with a passion for technology, capable of working in a variety of environments, and with a variety of stakeholders.


  • Ensure all faults, service requests and project requests are logged, assigned and given the correct priority - taking ownership for updating the Service Desk System with call progress and activities.

  • Assist in resolving escalated calls and planning speedy resolutions for any telecoms calls that fall outside the Service Level Agreement.

  • Ensure that all processes are followed in line with ITIL standards and client's policies and procedures.

  • Take responsibility for raising orders, checking invoices and raising these to the appropriate levels for sign off.

  • Keeping accurate IT records including user accounts, asset register, software inventory and support documentation.

Skills Needed

  • An excellent communicator, who puts customer service at the forefront of their approach, taking responsibility for providing regular progress updates to other team members and IT customers.

  • A pro-active individual with proven experience of Office 365 administration, Microsoft SCCM, Laptop/PC imaging and experience of working with Antivirus software, as well as manging third-parties and third-party delivered services.

  • An excellent problem solver, capable of using initiative in daily tasks.

  • Able to manage sensitive and sometimes confidential information.

  • Able to work under pressure and meet deadlines, identifying the correct solutions for faults and requests to avoid unnecessary costs.


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Feisal Salemahamed