IT Site Support Technician

New
  • Location
    Bedford, Bedfordshire
  • Salary
    £ 35000 - £ 38000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    ITSITESPEC

The IT Site Support Technician II will be responsible, through direct interaction with end users and management, for providing effective and efficient on-site and remote support to end users and management on a variety of technical support issues, including the set up and maintenance of mobile devices, computing equipment, printers, faxes, scanners & other peripherals. The role holder is required to perform routine maintenance functions such as hardware & software inventory management. Working with the Global Service Desk and related support functions, the role holder will ensure the provision of a consistently high quality service to customers and stakeholders. Periodic travel may be required to support additional locations, and if so, the role holder must be capable of travelling without restriction.


Responsibilities:



  • Provide first line and second line technical support to on-site an remote users.

  • Set up work spaces and hardware to accommodate new starts and visitors to the studio.

  • Build, diagnose and repair issues with desktop hardware.

  • Perform user and account administration in systems.

  • Maintain and populate the asset inventory, processing new hardware as received.

  • Document and maintain internal IT procedures.

  • Upgrade and replace hardware throughout the site.

  • Maintain a high-level of operational efficiency through pragmatic application of your technical skills and knowledge.

  • Perform general housekeeping of IT equipment and areas, adhering to security and disposal policies.

  • Support the rest of the IT department in higher-level project and engineering tasks, as necessary.


Requirements:



  • Ideally hold a Batchelors degree in Information Technology or similar

  • Significant experience working in providing end-user technical support

  • Strong interpersonal communication skills in English (both written and spoken).

  • High level of personal intuition - the ability to research and solve problems independently.

  • Experience in supporting desktop applications in LAN environment

  • Installation and support of wide range of peripherals

  • Working knowledge of the following technologies:


    • Active Directory user function (ADS & Exchange)

    • Windows XP, 7 and 10

    • Knowledge of anti-virus and anti-malware programmes

    • Building/maintaining computers

    • Wiring/Cabling

    • Network technologies












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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Please apply with your CV to: Helen wood