IT Support Analyst

  • Location
    Slough, Berkshire
  • Category
    IT - Helpdesk, Technical Support
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-092021-207849

IT SUPPORT ANALYST



ARE YOU LOOKING FOR A HYBRID WORKING ROLE?


DO YOU HAVE IT SUPPORT / HELPDESK EXPERIENCE?



THIS IS A VERY ENJOYABLE AND CHALLENGING OPPORTUNITY for someone who wants to build a career in IT. This role as an IT Support Analyst / Helpdesk Analyst position.


It is a view to go long term. Hybrid working system. Office is based near Stoke Poges. Trainig given.



Duties of the role will include



  • To support the business application suite maintaining ITIL and compliance standards including issue resolution, escalation, maintenance and updates across all streams with primary responsibilities as defined by the line management including covering for other areas in IT to best ability as required

  • Responsible for ensuring highest quality of service operations including problem management / 2nd level support and the creation and maintenance of procedures, application and system documentation as assigned by line management including provision of evidence for compliance or other purposes as required

  • Investigate and diagnose incidents (using available tools including but not limited to known error database, problem database, CMDB) and contributing to the CMDB on incident resolution

  • Develop and maintain the problem management process and all supporting infrastructure

  • therein within agreed SLAs and contribute to regular team performance reporting.


Successful candidate will be required to



  • Support skills across a variety of technology platforms including but not limited to Microsoft operating System Support skills (Especially Windows XP)

  • Skills in analysis, communication and presentation

  • IT Helpdesk / Analyst experience

  • Analysis skills and ability to prioritise


Info



  • Monday - Friday (usual office hours approx. 9-5pm)

  • ASAP start

  • 6 months possible extension to long term!

  • Big client

  • Hybrid working system - 2/3 days in office and rest work from home



Please APPLY TODAY WITH AN UP TO DATE CV and someone will be in touch soon.


We aim to get through to as many candidates as possible, if we cannot for this role, we can keep you posted for future roles.











Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Feisal Salemahamed