IT Support Analyst

  • Location
    Wrexham, Wrexham
  • Salary
    £ 20000 - £ 25000 / Year
  • Category
    IT - IT
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

IT Support Analyst

As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.

You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.

Key Responsibilities:

  • Accountable to the IT Manager for efficiently dealing with support requests within SLA timeframes.

  • Network & software administration / supporting upgrades

  • Provide flexible end-user support when required, including out of hours coverage as the business requires

  • Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.


  • Windows Server Clusters

  • Active Directory

  • DNS / DHCP

  • Virtualization

  • Telephony Systems

  • Backup & Recovery

  • Virus Protection


  • Server 2016

  • Office 365

  • Azure

  • ITIL

  • Firewall Administration

Salary between £20,000 - £25,000 per annum

Monday to Friday office hours + excellent benefits such as; free lunch prepared each day, flexi time, free car parking, discounted gym memberships and many more!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Please apply with your CV to: Francesca Williams