IT Support Analyst

  • Location
    Wrexham, Wrexham
  • Salary
    £ 20000 - £ 25000 / Year
  • Category
    IT - IT
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-072020-134911

Adecco Chester currently have an opportunity for a IT Support Analyst to join a team based in Wrexham.


As IT Support Analyst you will take ownership of support tickets for production-based IT systems and equipment providing proactive support and responding within SLA time frames.


As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.


You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.


Key responsibilities of our IT Support Analyst:



  • Accountable to the IT Manager for efficiently dealing with support requests within SLA time frames.

  • Network & software administration / supporting upgrades

  • Provide flexible end-user support when required, including out of hours coverage as the business requires

  • Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.


Experience Required:



  • Windows Server Clusters

  • Active Directory

  • DNS / DHCP

  • Virtualization

  • Telephony Systems

  • Backup & Recovery

  • Virus Protection



If you are interested please apply directly to the advert or call 01244 346674 for more information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Pippa Shaw