IT Support

  • Location
    Bridgnorth, Shropshire
  • Salary
    £ 25000 - £ 30000 / Year
  • Category
    IT - IT
  • Job type
    Permanent
  • Industry
    IT and Telecoms
  • External Reference
    JN-062021-190480

IT Support


Bridgnorth


£25,000-30,000k (Days - Flexi time 36.25 hours per week)


Permanent



Duties



  • Manage and monitor all installed IT systems and infrastructure

  • Install, configure, test, and maintain computer hardware, operating systems, application software and system management tools

  • Proactively ensure the highest levels of systems and infrastructure availability

  • Implement and maintain security, backup, and redundancy strategies

  • Maintain the inventory of hardware and software

  • Manage backups including the rotation of backup media

  • Update systems regularly with approved software updates.

  • Upgrade systems regularly with new releases and models for enhanced functionality and security issue resolution

  • Monitor and maintain CCTV systems

  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with other members of the team to implement those fixes

  • Test and evaluate new technology

  • Provide technical support to end users for both hardware and software issues

  • Be an active member of the IT helpdesk team, which includes but is not limited to answering any user requests made via phone call, electronic helpdesk software, or in person.

  • Monitor the IT helpdesk ticket queue and process tickets based on priority

  • Log all IT helpdesk requests onto the electronic IT helpdesk software and provide detailed resolutions to each ticket

  • Liaise with vendors and other members of the IT team for problem resolution and to share knowledge

  • Perform routine system checks on a daily basis (Hardware, Backups, SQL Database Jobs, Disk Space, WSUS Windows Updates etc.)

  • Provide out of hours support to production areas for emergencies only on a weekly rota basis



Skills



  • VMware and Hyper-V

  • Server builds (Microsoft Windows Server/2016/2019)

  • Microsoft Office / Exchange / SharePoint (2016/O365)

  • Active Directory (AD) and Group Policy

  • SQL

  • Patch management

  • CCTV Systems

  • System Security

  • Backup solutions

  • Networking - TCP/IP, DNS, DHCP, LAN, WAN, Firewall, VPN Support

  • Routers and Switches - Cisco

  • Advanced knowledge of system vulnerabilities and security issues

  • Good time management

  • Prioritising

  • The ability to work in a team and communicate at all levels in the business is essential




Benefits




  • Holidays- 23 days per annum

  • Site Monthly Bonus Scheme

  • Attendance Bonus

  • Fixed Bonus

  • Health care support

  • Pension

  • Life Assurance

  • Cycle to work scheme





Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgia Taylor