IT Support Engineer

  • Location
    Cradley Heath, West Midlands
  • Salary
  • Job type
  • Industry
  • External Reference
  • Category
    IT - IT

IT Support Engineer

Cradley Heath


£28,000 -32,000 DOE

08.00-16.30 Mon-Thurs including a 30-minute lunch break

08.00 - 13.30 Friday without a lunch break

37.5 hours per week


  • 1st & 2nd Line Support.

  • PC/Laptop Hardware Procurement, Setup & Troubleshooting.

  • SAP user, printer & general troubleshooting support.

  • Windows Server support.

  • Supporting the existing Hyper-V & VMWare environment.

  • Office365 support, Teams, SharePoint, OneDrive, MFA.

  • Backup Technologies, we primarily use Synology NAS Drives on-site - maintaining and monitoring the backups

  • Network troubleshooting, basic networking knowledge, TCP/IP, DHCP, DNS.

  • Some cable patching may be required, working with other members of the Business such as the maintenance department.

  • Support the Mitel MiVoice Business VOIP Phones & Softphone system in place.

  • Working with 3rd party supplies where necessary to get a problem resolved e.g procurement of labels for the Warehouse, Internet Service Providers (ISPs), ordering printer toner/ink.

  • Printer support and troubleshooting, normal multifunction printers as well as label printers.

  • Looking after the company mobiles & contracts.

  • Working with the Finance team when it comes to contract renewals for software.

  • VPN setup and troubleshooting, some users will be working from home and others on the road.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Shane Cole