IT Support Officer

  • Location
    Wareham, Dorset
  • Salary
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

Adecco Poole and Bournemouth are delighted to be assisting one of our local clients in their search for an ICT Support Officer.

This role is being offered on a contract until February 2021.

The Role

The successful candidate will be responsible for providing detailed technical knowledge and assistance to facilitate the effective and efficient running of ICT networks, systems and services.


  • To support ICT Analysts with the management of networks, systems and services. Implementing new systems or data extracts and reports

  • Investigating any reported issues with performance, reliability, capacity and security to enable any issues to be dealt with before they impact on the services provided.

  • Provide network, system and service administration through training and supporting others to perform such tasks.

  • Enabling access to systems, information and resources when required and where authorised, maintaining the security of data by managing access to systems.

  • Contributing to the design, development and build of new systems, applications and processes.

  • To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.

  • Supporting ICT solutions to enhance the functionality and supportability of systems, including the interfacing of data between systems.

  • Make efforts to enhance knowledge of emerging technologies and to conduct research as directed.

  • Maintain agreed service levels in conjunction with service personnel and third party suppliers and support service improvement initiatives.

  • Integrate new hardware, systems, services and processes to support the service's objectives, performance and to promote improved public service and confidence.

  • Assist in the testing and implementation of patches, releases and upgrades to systems as required by the business

  • Review documents and maintain records in accordance with ITIL processes

The Ideal Candidate

  • Demonstrable ability to support and maintain networks, systems, services and databases appropriate to the team the Support Officer is working in

  • Proven commitment to providing exceptional customer service

  • Proven ability to work unsupervised, to demanding timescales and as part of a team

  • Experience of working in user-focused ICT service delivery environment

  • Demonstrably effective communications skills

  • Proven ability to administer complex, ICT networks, systems and services

  • Demonstrably good communication skills with the ability to communicate technical information in a meaningful way to a non-specialist customer base

  • Proven problem solving ability

  • Fully competent and experienced in Microsoft Office applications

  • Awareness of PRINCE2, Agile or similar project methodology

  • Understanding of ICT security and background understanding of legal issues relating to ICT e.g. Data Protection and Computer Misuse Acts


£10.95 p/h

What Next

If you are the candidate we are looking for or are interested to discuss this role or other live vacancies, please do not hesitate to call Tom on 01202 202810 or email

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunity Employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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Please apply with your CV to: Thomas Jacques