IT Support

  • Location
    Sudbury, Suffolk
  • Job type
  • Industry
    Building and Construction
  • External Reference
  • Category
    IT - Business/Systems Analysis

Adecco UK are recruiting for an IT Support Analyst for our market leading manufacturing client based in Sudbury.

Role overview:

Working within a team of five you will need to be able to work autonomously and with little support.You will need to assist with tech support on shifts in supporting the manufacturing network and help with elements of helpdesk work as it will be 50/50 split of projects around connectivity for PLCs and helpdesk work

Position Summary:

Duties for this position include, but are not limited to, support and development of the company systems, support and administration of software and hardware, setup and integration of technologies and advising various departments on general technology related items. This position will also serve as a general technical support specialist for all applications along with supporting site during high call volume periods.

Essential Duties and Responsibilities - Include, but are not limited to:

  • Provide technical (helpdesk) support to system users

  • Assist with master data daily functions and project works

  • Keep up to date with new and changing technologies (internal and external)

  • Advise and help implement new technology

  • Develop and support methods and technical procedures for the site

  • Provide troubleshooting solutions for computer or operating systems that affect delivery

  • Work closely will all other departments for collaborating IT projects

  • Train staff and stakeholders on technical issues as needed

  • Provide technical support to projects and contractors as requested

  • Analyse complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions.


  • Demonstrated success in working with people in establishing change management plans

  • Strong communication and collaboration skills

  • Experience or training received in providing technical support

  • Performs a wide variety of duties and responsibilities with accuracy and speed under pressure of sensitive deadlines

  • Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks

  • Ability to adapt to and learn new technologies

  • Proficient knowledge of database structure with the ability to enter, manipulate and report data

  • Establish and maintain effective working relationships at all levels

  • Perform time management and scheduling functions, meet deadlines and priorities.

  • Must possess positive, professional interpersonal skills.

Technical skills

  • Installation, operating, maintenance and repair of operating systems, networks, and programmes

  • Data analysis and reporting

  • ERP/SQL query data process knowledge

  • MS Power platform (PowerApps and BI)

  • MS 365

  • Windows Operating Systems and controls

Language and communication skills

  • Ability to compose, read, interpret, and edit complex documents and correspondence

  • Communicate positively, professionally, and effectively to all stakeholders, both verbally and in writing

  • Follow details written and verbal instructions

  • Accurately proofread numerical and text data

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Jonathan Jones