IT Support Team Leader & 2nd Line Engineer

  • Location
    Romford, Greater London
  • Salary
    £ 35000 - £ 38000 / Year
  • Category
    IT - Helpdesk, Technical Support
  • Job type
  • Industry
    IT and Telecoms
  • External Reference

We are looking for 2nd line engineers with leadership skills who always explore opportunities on how to improve the IT support process and are motivated to implement them.

You would be joining a supportive & collaborative work culture in one of our client's East London offices.

Main duties of the role:

  • To provide an escalation point for 2nd line support issues and work with both 1st and 3rd line support teams to resolve issues

  • To manage the support analysts ensuring support issues are prioritised, updated, investigated and resolved in a timely manner

  • To provide mentoring and guidance on business systems training where needed

The ideal candidate will have:

  • Excellent communication skills and customer-service abilities

  • Demonstrable history of liaising at all levels of an organisation

  • Strong SQL experience

  • Experience of providing support for multiple applications within a business

  • Previous experience of providing BAU root cause fixes

  • A bachelor's degree in a numeracy-related subject or equivalent

If this sounds like you please apply today online or by sending your CV to the Adecco Romford branch.

As soon as we shortlist your application over the following two weeks, you will be able to progress to the solo interview stage followed only by a virtual interview with the client!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alex Busila