IT Support Technician

  • Location
    Runcorn, Cheshire
  • Salary
  • Job type
  • Industry
  • External Reference
  • Category
    IT - IT

Adecco Warrington are looking for a Multiskilled IT Support Technician on a permanent basis to provide, high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection for our huge international healthcare client based in Runcorn.

This role will be based in the Runcorn office but will support the wider organisation and colleagues in the US as required. This role will be pivotal in prompt technical resolutions, successful project delivery and ensuring technology correctly supports the delivery of world class customer service.

Main Responsibilities:

  • Network and Infrastructure (Cabling, Routing, WiFi and Security)

  • Server (Set up, Management and Security)

  • Windows devices (Laptop and Desktop) build and support

  • Multi-function printers, Document Scanners and Fax

  • Software installation and validation

  • Phone and Mobile devices (Setup, Configuration and MDM)

  • Application Management and Guidance. (Microsoft applications / BT NGCC cloud ect)

  • Awareness of Distribution Centre hardware (Digital scanners, Barcode printers, work bench printers, Cutting Systems)

  • Awareness of company applications

  • Simple maintenance tasks for a range of hardware devices

  • First line support (via Phone/Email)

  • Second line support (escalation)

  • Issue/problem recording, documentation and reporting

  • Asset management/control

Daily Duties include:

  • Respond in a prompt and timely manner to incidents, issues and problems raised

  • Provide First Line support to all end users (via Phone, email, Teams and Remote connection)

  • Provide Second Line Support (escalated) where appropriate

  • Provide Business Continuity and DR support (out of hours) if required

  • Provide face to face workplace support and troubleshooting for Systems, Applications and Hardware

  • Provide swift resolution to technical issues / effective escalation where appropriate

  • Support Onboarding/Offboarding with technical equipment and requirements

  • Support Technical Leads (US) with local configuration / Management

  • Provide cover for staff as required

  • Participate in IT Projects

  • Participate in Major incidents/Problem/ change management and resolution

  • Help to ensure minimal technical disruption

  • Ensuring Data security and GDPR Guidelines

  • Prioritises workload effectively

  • Proactive and effective team member for both UK and US

  • Deliver effective support and training on systems

  • Active participant in the successful project delivery

Competences Required:

Behaviours and attitudes:

  • Ability to operate effectively, alone or as part of a wider team

  • Conscientious and flexible approach to work

  • Prioritises workload effectively and works with minimal supervision

  • Demonstrated ability to effectively communicate with all levels, clients and customers

  • Excellent stakeholder relations and interpersonal skills

  • Excellent communication skills, both written and verbally

  • Passion for technology and continuously developing skills

  • Passion for helping and supporting people

Skills and knowledge:

  • Service Desk support First/Second line

  • Windows device support / build

  • Mobile device familiarisation

  • Mobile operating systems (iOS/Android)

  • Hardware instillation / configuration (Servers, Network, Printing ect)

  • Server Setup / Configuration / Support

  • Software / Application instillation and validation

  • Good verbal and written English

  • Excellent communication skills are essential

Education and Experience

  • A wide-ranging knowledge of information and communication technologies

  • Minimum 3 years IT support experience in large office environment

  • Degree (or equivalent) ICT related discipline

  • Demonstrated Understanding of best practice (ITIL, Change Management, Service Delivery)

  • Experience of Warehouse and distributions centre systems (Desirable)

  • Experience of public facing contact centres (Desirable)

Special Factors

  • Occasional systems work (testing, upgrades etc.) may have to be done outside normal working hours (evenings/weekends) to avoid disruption to users.

  • Occasional travel to other regional locations

If you are an IT Specialist - contact Adecco Warrington today on: 01925 401580

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alexandra Holt