Italian Speaking Tech Support

  • Location
    East Grinstead, West Sussex
  • Salary
    £ 14 - £ 15 / Hour
  • Category
    Science - Biomedical Engineering
  • Job type
    Contractor
  • Industry
    IT and Telecoms
  • External Reference
    JN-112019-104475

Italian Speaking Technical Support


£14-15ph


Temporary 3-4 Months


Monday-Friday 8:30-16:30



Italian speaking Advisor to take calls from customers in Italy. Working for a manufacturing company based in East Grinstead. Friendly team with parking and a canteen.



Responsibilities:



  • Provide technical advice to customers, selling sites, channel partners, account managers and other technical support teams globally.

  • Manage technical customer complaints

  • Prepare customer facing reports detailing the outcome of technical complaint investigations within agreed timescales.

  • Provide technical and service support for our instrumentation ranges in collaboration with the instrument services team, field application specialists and service providers.

  • Log all technical enquiries using the Sales Activity module in SAP.

  • Provide technical advice to customers following Field Safety Notifications.


Minimum Qualifications:



  • English and Italian: fluent, professional standard for provision of telephone support.

  • Strong customer service focus.

  • The ability to solve problems and offer effective solutions.

  • Must possess good organizational skills.

  • Must be able to work collaboratively within a team environment.


Apply today!


Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Tracy Jones