Jr Desktop Engineer

  • Location
    City Of London, Greater London
  • Salary
    £11.28/Hourly
  • Job type
    Temporary contract
  • Industry
    IT and Telecoms
  • External Reference
    JN-012021-161862

Objectives



This role is for a junior desktop engineer as part of 3-man onsite support team supporting 200-300 users at the NSI Head Office in Drummond Gate. Most of the calls are via walkup so good interpersonal skills are required. The account is planning to set up a Tech Bar, so the initial role will be to triage calls at a 1st Line level. Preferably someone with service desk background who is looking to move in to a customer facing 2nd line role. The key to this role is interpersonal skills as this is the customers flagship site.


Responsibilities




  • Perform Break fix on all desktop equipment

  • To perform IMAC activities

  • To diagnose problems accurately using all the available resources and technical knowledge

  • To provide timely, quality solution keeping the customer updated and escalating if required

  • To carry out other tasks as requested by Team Leader

  • Carry out any 'ad hoc' assignments as and when required.

  • To be compliant with health and safety company policy and legislation.




Knowledge, Skills, Experience



Knowledge / Skills



  • Customer liaison skills

  • Decision making.

  • Windows OS literate

  • Experience with Active Directory

  • Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives

  • Experience with Network builds

  • Experience with network printer installs and configuration

  • Experience with Microsoft applications in particular Office Suite, Visio/Project

  • Experience with VPN and remote work on machines

  • Good troubleshooting skills



Experience



  • IT engineering experience - 1 years +

  • A basic understanding of analytical troubleshooting

  • A basic understanding of networks and windows Operating systems

  • Must be able to diagnose and repair desktops and laptops













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Please apply with your CV to: sarah hughes